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1st Line Support Apprentice job in HP12

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Job Ref:  204545809
Employer:  cv-library.co.uk
Country:  United Kingdom
City:  HP12
Salary:  £192/week
10/10/2016 16:52
This is a fantastic opportunity for an ambitious individual to join an exciting and vibrant company. Apply now and don't delay!

You will be working for...

Fast paced IT Company supplying niche software to the restaurant industry, based in High Wycombe.

Be part of QA's 10k in Tech and add yourself to the UK's tech explosion!

In this job you will be...

Working towards being the first line of support to Quadranet customers, answering calls and emails as well as logging all issues
Ensuring that all calls are updated with actions and make sure SLAs are adhered to Working closely with other colleagues to spread knowledge and make sure all calls are dealt with as professionally as possible
Learning & understand the company structure and decide when to escalate issues to the correct departments
Learning & understand the upgrade process and help to deliver upgrades to existing users
Learning and understand the hardware process in the company
Your training...

Are you a bit of a problem-solver? Eager to take your technology knowledge to the next level?

Our training programme is designed to provide you with real-world skills using the most recent IT Technologies to transform you into a highly-skilled IT Apprentice (all debt free!)Our apprenticeships blends on-the-job experience, face-to-face workshops and online learning which will teach you a range of new skills including:

Networking and Architecture

Mobile and Operating System

Cloud Services

Coding and Logic

Business Process

Apprenticeships and Vendor qualifications L3

Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A- level educational level), MTA Networking Fundamentals, MTA Mobility and Devices Fundamentals, MTA Cloud Fundamentals, One Microsoft MOC on demanded course.

Who should apply...

- Someone who is a team player and be able to interact efficently and productively with others to problem solve
- Someone that will be enthusiastic and ambitious, wanting to improve your and the company's future
- Someone who will be able to proritise tasks
- Someone with ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English

What happens when I finish my apprenticeship...

Successful apprentices will have the opportunity of a firm position within the company.

QA's apprenticeship programmes are part-funded by ESF. The ESF is Europe's main instrument for supporting jobs, helping people get better jobs and ensuringfairer job opportunities for all EU citizens.

It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached
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