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Service Desk Analyst job in Cambridge

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Job Ref:  204543892
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  Cambridgeshire
City:  Cambridge
Post Code:  CB1
Salary:  £18000 - £23000/annum
18/10/2016 14:20
Position: Service Desk Analyst / First Line Support Analyst
Location: Cambridge
Type: 6 Month FTC
Salary: £18,000 - £23,000 p/a

A fantastic opportunity has arisen with Cooper Lomaz for a bright and enthusiastic Service Desk Analyst / First Line Support Analyst / 1st Line Support Analyst to further their career in IT Support within an outstanding, Cambridge-based company.

This is an excellent chance for an entry level candidate to become part of a customer-service focussed, Service Desk Team who provide a high standard of first line support to the users.

You will primarily be responsible for the following:

- Monitoring of the Service Desk email account and responding to the received enquiries.
- Using Active Directory for the administration of users, groups, permissions and computers.
- Trouble shooting for telecoms devices.

A full list of responsibilities will be provided in the job description.

The successful candidate will posses:

-Excellent communication skills.
-Exceptional, customer-service focussed attitude.
-Excellent team work skills.
-A fantastic work ethic.

Suitable candidates should forward their CV s immediately for consideration.

Key words: IT Support, support engineer, support analyst, first line support, 1st line support, service desk, helpdesk, help desk, customer service

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