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IT 1st line Support Analyst Apprentice job in EC3A

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Job Ref:  204542326
Employer:  cv-library.co.uk
Country:  United Kingdom
City:  EC3A
Salary:  £384/week
10/10/2016 16:54
If you are looking to start your career but need more experience and qualification, then this Apprenticeship will get you there. Apply today!

You will be working for...

An Information Technology Solutions provider. Candidate will have to work with a small team of technologists and have the opportunity to learn what it takes to deliver enterprise level technical support and services to 350 colleagues working in Insurance in the UK and Europe. Our highly skilled team is responsible for managing and maintaining all of the IT infrastructure from the hardware up to business critical applications supporting hundreds of millions of pounds worth of premiums every year. We are based in the City of London with plans to move to a state of the art iconic building - The Scalpel - as soon as it's built!

Be part of QA's 10k in tech and add yourself to the UK's tech explosion!

In this job you will...

- Provide first-line telephone and desk-side IT support to users on technical issues with their PCs and/or applications
- Manage & document all incoming calls and support tickets in the corporate incident management system
- Be ambassadors for the UK team in all interactions with business and IT users in the UK, Europe and US and continue to deliver the excellent level of service our colleagues expect and are used to

You will have the opportunity to learn from seasoned professionals who are committed to your development. The job also offers full BUPA family health cover, Pension contributions, life cover, health insurance and 25 days paid holiday.

The two Apprentices will cover a working window of 7.30 to 17:30 between them and work a minimum of 35 hours a week with an hour for lunch. The dress code is smart business attire (suit & tie). The main place of work will be the city office but there will be the opportunity to visit the data centres in London and Manchester and maybe some European travel.

Your training...

Are you a bit of a problem-solver? Eager to take your technology knowledge to the next level?

Our training programme is designed to provide you with real-world skills using the most recent IT Technologies to transform you into a highly-skilled IT Apprentice (all debt free!)

Our apprenticeships blends on-the-job experience, face-to-face workshops and online learning which will teach you a range of new skills including:

- Networking and Architecture
- Mobile and Operating System
- Cloud Services
- Coding and Logic
- Business Process

Apprenticeships and Vendor qualifications L3

Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A- level educational level), MTA Networking Fundamentals, MTA Mobility and Devices Fundamentals, MTA Cloud Fundamentals, One Microsoft MOC on demanded course.

Who should apply...

- Someone with a passion for technology
- Someone who is an excellent communicator
- Someone with great analytical troubleshooting skills
- Someone who is flexible and has lots of patience
- Someone who enjoys a challenge
- Someone with ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English

What happens when I finish my apprenticeship...

The expectation is that this apprenticeship will develop into a full time position with the opportunity to move into 2nd/3rd line support roles and eventually specialise in particular technology areas (Wintel, DBA, Storage, Virtualisation, Project Management, etc)

It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.

QA's apprenticeship programmes are part-funded by ESF. The ESF is Europe's main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached
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