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Technical Support Analyst job in Stafford

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Job Ref:  204543169
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Stafford
Post Code:  ST17
Salary:  £18000 - £22000/annum
10/10/2016 16:59
Technical Support Analyst
18k - 22k

A client of mine based in Stafford is seeking a Technical Support Analyst to join the team. This is an ideal role for a talented IT graduate or 1st line support engineer to join a rapidly growing company.
The company offers internal training and development, as well as career enhancing prospects.

As a Technical Support Analyst, you must be a clear and logical thinker with excellent customer focus. Strong communication skills and a helpful sociable manner are also essential. The chosen candidate will be a quick learner and self-motivated, as well as being able to work well in both part of a team and individually.

Working within a dedicated fast moving technical team your duties will include:
- Answering support calls and logging support tickets.
- Monitoring support tickets and liaising with clients ensuring expectations are managed.
- Analysing and resolving client issues on the telephone, via remote control sessions and in person.
- Maintaining internal business applications.
- Provisioning and managing carrier grade voice services.
- Working on challenging new and existing projects working closely with other business areas.
- Building and maintaining physical and virtual server environments.

- Salary £18k-£22k per annum depending on experience.
- Company pension scheme.
- Full internal training provided.
- Industry standard training courses available
- Competitive holiday allowance.
- Company laptop provided
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