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Industrial Door Engineer in the Leeds area job in Leeds

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Job Ref:  204520830
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yorkshire
City:  Leeds
Post Code:  LS7
Salary:  £30000/annum
11/10/2016 09:04
Supervising: Trainee Engineers

1. Purpose:
Reporting to the Project Manager to manage the installation of new projects, co-ordinate subcontractors and ensure customer satisfaction

Main Duties:
a) To provide electrical and mechanical services to customers UK and Internationally
b) Respond to all of the daily activities planned or relayed by the Service & Installations Manager to meet the customer's requirements
c) Effectively manage all escalations in a proactive manner to reduce customer down time using specialist product training, knowledge of the customer's equipment and utilising, as required fellow members of the service team
d) Accurately record and report all activities using the relative documents provided by the customers and the company
e) Respond to performance data relating to our field operations in order to continually improve effectiveness and efficiency
f) Be available on an 'on call' basis to advise customers out of hours and, if necessary, make site visits
g) Promotes sales of maintenance services and equipment, including spare parts, and advise Sales Department of possible sales leads
h) Assists Service Admin Department with preparation of quotations and queries
i) Prepares and writes technical reports for internal and external use
j) Responsibly manage the company vehicle, tools and stock provided
k) Actively demonstrate support to other departments within the company to ensure team work ethos


l) Work with Service & Installations Manager to deliver solutions to customers
m) Effectively manage any project slippage minimising escalations or project failure
n) Managing site works for the company (including but not limited to):
Supplier deliveries
Site diaries
Mechanical installation
Electrical installation
Factory and site testing
Commissioning and handover of project to client
Snagging/warranty issues
o) Lead a team of engineers/contractors through regular communication in order to maximise the contributions of all
p) Actively demonstrate the support of other areas/departments within the company, to ensure that a team spirit is observed
q) Manage site Health & Safety requirements. Activities are to be carried out to the highest of standards, with a high regard for Health and Safety and a duty of care to all others.
r) Any other reasonable request compatible with the job description as identified by the Service & Installations Manager

2. Education and Experience:
a. 5+ years experience in customer service or selling services in a B2B environment (previous loading dock equipment sales experience is very beneficial)
b. Strong mechanical/electronic comprehension, fault finding
c. Electrical and Mechanical Fault Finding safety equipment, wheel locks, doors, levelers Competent in use of PC's for diagnostics, reporting and recording (Excel and Word)
d. Executing and delivering successful projects
e. Education on middle level, preferably combined with a mechanical/electronic background
f. Good knowledge of common IT-applications
g. Organised, customer focused, communicative, flexible, professional, problem solving
h. Fluency in English, native speaker

3. Personal Skills:
a. Proactive and professional customer oriented attitude
b. Excellent communication skills
c. Thorough understanding of required Health & Safety regulations
d. Flexibility to interact with dock workers up to board room presentation
e. Team Player
f. Professional
g. Customer Focused
h. Good Communicator
i. Flexible and Adaptable
j. Quantitative
k. Have Home Internet Access
l. Be based from home visiting customer sites
m. Hold a valid Full UK Driving Licence

4. Specific Authorities: none

5. Remark: On request, this position can be assigned with other duties and responsibilities
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