|Job Ref:||203491545||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Surrey||City:||Guildford||Address:||Post Code:||GU1||Salary:||£25000 - £29500/annum Plus benefits||Post Date:||19/10/2016 09:37|
An exciting opportunity to work at a major educational institution in Surrey, has arisen. As the Senior AV Technician, you will be responsible for providing point of service for the Panapto Lecture Capture system, AV procurement and installation, as well as support & maintenance for centrally managed AV installations and resolving associated IT and basic networking issues.|
You will provide support for the University's lecture capture service: assisting lecturers with the setup of lecture capture sessions and troubleshooting common problems. You'll conduct regular preventative maintenance visits to ensure that lecture capture and other systems are operating effectively.
Working largely independently, you will on occasion be expected to respond to new and unfamiliar tasks working with other IT sections to identify the root cause of a problem and deliver a satisfactory outcome.
Responsibilities & Duties:
Diagnosing hardware and software faults and restoring, reconfiguring and upgrading; you will be responsible for configuring and testing new hardware prior to installation and for undertaking independent testing of software prior to its release in a live environment. You will work with the Networking and Operations Team in relation to emergency networking and patching issues ensuring that DNS changes are recorded.
You will provide a professional image and service to both staff and students, keeping them informed of the progress of their issue at all stages of resolution, referring to the Service Manager for guidance or resolution.
Contributing to the continuous development of the service, you will be involved in AV projects, standard room installations, and ongoing maintenance of supported systems - including the development of infrastructure systems such as RoomView and other remote access systems. You will also help identify and document new fixes for inclusion in the department knowledge base.
A key aspect of the role is to help mentor and develop a small team of AV technicians to improve service standards and you will act as an escalation point for the resolution of more complex issues.
Having significant interactions with all levels of University staff and students, you will have excellent communication skills, a confident and welcoming manner and the ability to work under pressure as well as having a wide ranging knowledge of AV and IT.
Technical experience & knowledge:
Hold or be working towards recognised AV qualifications.
Microsoft Desktop Support Technician or equivalent qualification.
Experience of diagnosing and resolving hardware faults in a logical manner.
Substantial experience of providing Audio Visual technical support in a large networked environment.
Experience of using incident reporting tools such as Supportworks and a proven record in incident management.
Experience of AV technologies and remote access systems such as RoomView.
Proven skills in the installation, configuration, management and support of a range of AV hardware.
Good working knowledge of Windows environments, associated infrastructures and networking.
In addition to salary you will receive a generous annual leave entitlement and excellent development opportunities - with other benefits including Leisure & Sport facilities, Pension, Salary progression and Family Support