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3rd Line Networking Support Engineer job in Redhill

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Job Ref:  204436675
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Surrey
City:  Redhill
Post Code:  B49
Salary:  £35000 - £38000/annum
16/10/2016 04:04
My client are a multi-site IT Managed Service Provider who's success has led to the continued expansion of the organisation.

They are currently looking for a 3rd Line Networking Support Engineer to join their existing team within an ITIL environment. Troubleshooting skills within Cisco routers, Cisco switches and Cisco firewalls is key to success in this role.

As a member of the Support Services team, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.

Responsibilities - 3rd Line Networking Support Engineer:
• Provide 3rd Line technical support via email, telephone and remote tools
• To deliver the highest level of customer service by resolving escalated customer technical support incidents/requests to meet the SLAs
• Maintain a level of technological competence that remains current and fit-for-purpose in your role, highlighting any training needs to your line manager where appropriate

Job Requirements ? 3rd Line Networking Support Engineer:
• Cisco Routers
• Cisco Switches
• Cisco ASA Firewalls
• Good networking fundamentals
• Strong and demonstrable troubleshooting skills
• Any exposure to Juniper products would be a big advantage such as SRX along with any certifications in Cisco such as a CCNA or CCNP

Company Benefits - 3rd Line Networking Support Engineer:
• 31 days holiday (23 days holiday + 8 days bank holiday)
• Pension
• Training + Certifications
• Healthcare Scheme
• Childcare Vouchers
• Corporate Gym Membership
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