|Job Ref:||204476653||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||London||City:||London||Address:||Post Code:||WC1A||Salary:||£25000 - £35000/annum||Post Date:||24/10/2016 11:18|
Delivery Manager sought by a fast growing, industry leading company. |
The IT Delivery Manager will play a key role in the liaison with clients and the often complex logistics surrounding the delivery of our services. You will not only support the Account Directors with the key account development and strategy, but also work closely with the Heads of Practice to effectively plan and schedule so that their practice objectives can be met. This will involve supporting each practice to meet their utilisation targets, build their sales pipeline and develop their team's capability.
¥ Liaise with clients on upcoming, current and recently completed tactical engagements
¥ Develop and maintain strong working relationships with clients to help increase the revenue stream outside of new business, ensuring that this ties up with the MWR model
¥ Have a firm understanding of the account strategy for key accounts and support the Account Directors with key account development and strategy
¥ Work with the Account Director's, consultants and the client to produce proposals, statements of work and project briefs
¥ Plan and schedule projects to manage client satisfaction, consultant workloads and skills development
¥ Produce regular and ad-hoc reports on capacity, utilisation and revenue for the Practices and assist the Heads of Practice to report to the business on revenue, resource and business risk
¥ Work closely with all areas of the business, specifically the consultants and the AD's to identify and implement continuous improvement
¥ Manage change requests and escalate commercial issues as appropriate to the Account Directors
¥ Review project delivery process to ensure that client expectations are met in terms of service and delivery
¥ Project coordination/junior account management experience.
¥ Confident at making important decisions on a daily basis
¥ Professional approach to all aspects of their role both internally and to clients
¥ Self-motivated but will escalate as required
¥ Excellent written and verbal communication skills
¥ Good project co-ordination skills with, ideally, an advance qualification such as Prince2 or Agile
¥ Ability to influence key stakeholders
This is a great opportunity to join a fast growing & strongly positioned software company.
Fantastic career opportunities for the right individual in a fast paced, yet relaxed office environment