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Technical Support Engineer job in Maidstone

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Job Ref:  204487098
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Kent
City:  Maidstone
Post Code:  ME15
Salary:  £24000 - £27000/annum
19/10/2016 09:44
Technical Support Engineer
£24k - £27k

Established for over 30 years, our client, a Microsoft Certified Partner, seeks a new Technical Support Engineer. No two weeks are ever the same, but on average the role would be around 85% office based, 15% going to sites (mainly Kent and South East)
You will be responsible for direct end-user support of our customers including online web/email support as well as direct telephone support as required. You will have;

• Good understanding of Microsoft Windows 10, 8.1, 7, XP, Server 2003, Server 2008 R2 and Server 2012
• Experience in Windows Server 2008/2012 and Exchange 2010/2013 and ideally Microsoft Office 365
• Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)
• Experience with Microsoft Exchange management on 2003, 2007, 2010, 2013
• Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN
• Firewalls and Switches, Routers
• Experience with Microsoft Active Directory
• Troubleshooting printers and copiers

Soft Skills
• Experience dealing with technical end-users in a support role
• Excellent communication and negotiation skills
• Strong interpersonal communication skills
• Confident customer facing
• Willing to work within a team and as an individual
• Good technical and diagnosis aptitude is essential

• Good understanding of all handheld peripherals. e.g. iPad, iPhone, HTC, Blackberry, etc.
• MAC OSX OS desirable
• Microsoft MCP/MCTS/MCSE qualifications preferable

Candidates must be willing to use their own transport daily for work (Mileage Allowance paid - 35ppm). A permit is provided for staff to park in nearby long stay car parks Mon - Fri
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