|Job Ref:||204497342||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Wetherby||Address:||Post Code:||LS22||Salary:||£30000 - £35000/annum + Paid Overtime + Pension Scheme||Post Date:||11/10/2016 08:58|
3rd Line Technical Software Support Analyst - Industry Leading Web Platform Service|
£30,000 - £35,000 + Paid Overtime + Pension Scheme + Company Bonus Scheme + Healthcare + Medical
We are looking for a skilled team-player with proven experience of supporting 3rd party customers with software application issues in a high call volume environment.
About the Company:
We specialise in helping organisations improve their operational and financial performance by improving the way they buy all types of goods and services. We help customers use our eProcurement software to automate, streamline, and standardise the many different activities involved in Spend Control.
The 3rd Line Technical Software Support Analyst Opportunity:
The role will involve a high level of Technical Ability in resolving Software Support Issues ensuring that the highest level of customer satisfaction is attained within SLAs.
You'll contribute towards a helpdesk function to fully satisfy customer needs and fully support the 1st/2nd Frontline members of the Support Team. This will include ensuring that all contractual SLAs are met and that there is a high level of customer satisfaction in problem solving and fault resolution.
3rd Line Technical Software Support Analyst Required Skills:
> A high level of technical capability including database interrogation, Complex SQL scripting, software fault-finding, Interface/Integration Issue Investigation and finding alternative solutions to technical software problems
> A good understanding of financial and procurement processes and procedures used within Small, Medium and Large Enterprises
> Ability to demonstrate initiative and have excellent lateral-thinking and problem solving skills
> A team player who integrates easily and communicates positively
> Ability to identify where support is required and proactively provide it
> Committed to providing outstanding customer service (internally & externally)
> You will need to be energetic and self-motivated - thriving in a hands-on environment and require minimum management supervision
> You need to be flexible and adaptable - excited by new ideas and/or technology and, willing to pick up and work with new initiatives no matter how unfamiliar
> We seek people who are ambitious, seek to improve their performance, are interested in training and generally in personal development
> You should be highly organised - managing workload and delivering effectively and efficiently
Qualifications & Experience:
> Background in helpdesk/customer care essential, specifically within a technology environment - must have experience of a small fast growth business
> Demonstrable experience in application software support, .NET websites, MS Windows based Operating Systems and MS SQL Language
> Previously worked within VB and .Net software support with a high level of skills in:
- MS SQL (preferably SQL 2008 R2 or higher)
- MS Operating Systems
> Some .NET development capabilities would be an advantage
> Additionally, experience with the our suite of software would be an advantage
> Commercial approach, appreciates the importance of customer retention and ROI
> Will have worked in a customer focused B2B (Business to Business) environment with good understanding of customer requirements/market
> Must demonstrate a hands on approach and consistent delivery
Successful applicants will have the opportunity to work in a fast moving and growing organisation, with highly talented colleagues and an impressive list of clients.
We will provide the challenge, the opportunity to build a broad range of skills, develop leading edge knowledge and work with a diverse range of people.
You may have worked in the following capacities:
Software Support Engineer, Technical Support Analyst, SaaS Support Analyst, Web Software Support, Web Application Support, Senior Support Engineer, 3rd Line Helpdesk Engineer.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR