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3rd Line Support Engineer job in Poole

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Job Ref:  204512593
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Poole
Post Code:  CW5
Salary:  £30000 - £35000/annum bonus scheme
18/10/2016 03:01
We are looking for a candidate with experience as a 3rd Line Technical Engineer to join a well-respected, expanding IT Company. Our Client is looking for an enthusiastic candidate with excellent communication skills to provide support to a range of clients. This role offers excellent future career prospects and ongoing training and support.

The ideal candidate will be responsible for providing 3rd line support to a range of clients throughout the UK, and you will also have sole responsibility for providing 3rd line remote and onsite support to a VIP client based in London. Full responsibilities are still to be confirmed, but will likely include;
*Configuration of desktop/server hardware installations and builds.
*Maintain and implement virtualisation, server, back-up and storage systems.
*VMware support, rollouts and testing.
*Work on issues escalated from Tier 2 engineers.
*Troubleshoot IP Telephony related faults and restore service within SLA's.
*Network monitoring, raising and managing faults.
*Build and maintain working relationships with key customers and act as key engineer.
*Call logging, network IP phones, desktop trouble-shooting and anti-virus.
*Occasionally attend UK customer sites when remote support is not suitable or has been exhausted.

The successful candidate will need previous experience in a 3rd line technical support role with IT skills to include VMware, Microsoft Operating Systems, Servers, Exchange, TCP/IP desktop and networking, and ideally have SCCM knowledge, however this is not essential. You will be able to work well unsupervised and be self-motivated with excellent interpersonal skills.

Please Note: Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact
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