Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Major Incident Manager job in Warrington

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204532885
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Cheshire
City:  Warrington
Post Code:  MK46
Salary:  £40000 - £45000/annum Up to £45,000 plus car /allowance
19/10/2016 09:37
We are SCC - Specialist Computer Centres - Europe's leading IT Services organisation . We provide a comprehensive range of infrastructure services to many of the UK's leading commercial companies and public sector organisations , which optimise the investment in their IT estate to maximise performance , efficiencies , cost and ensure business continuity .

We are continuing to expand and now have a real career opportunity for a talented individual to join our Major Incident Management team based at our offices in Warrington .

Job Purpose:

To take full responsibility for major incident management for allocated customers to restore business as usual by liaison with technical subject matter experts whilst maintaining effective communication with external and internal stakeholders until full resolution is achieved .

Main Duties of Job:

* Management of major /critical incidents

* Communication with external and internal stakeholders

* To lead multiple resource teams to achieve speed and effective restoration of service.

* To take control of the incident ; creating a plan of action to achieve service restoration .

* To keep key internal stakeholders advised and to escalate when required .

* To liaise with 3rd party vendors/suppliers

* To attend Change Advisory Board meetings

* To work closely with Problem Management

Skills Knowledge & Experience :

* High level Major Incident Management experience

* Strong character to lead conference calls and deal with all levels of support staff/teams .

* Understanding of IT infrastructure services

* Excellent communication and customer facing skills

* Ability to work in a fast paced and dynamic environment .

* Experience of delivering service excellence in an ITIL environment

* Experience using ServiceNow or similar service desk tools .

* ITIL qualifications or knowledge of ITIL process and structure

* Experience in stakeholder management .

* Excellent written and verbal communication skills

We offer a base salary of up to £45,000 plus a company car or car allowance plus other big company benefits .

Interested ?

Then click the response button now
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software