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Pre-Sales IT Support Engineer/2nd Line job in Dunstable

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Job Ref:  204564422
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Dunstable
Post Code:  LU6
Salary:  £25000/annum
19/10/2016 09:36
We are looking for experienced IT 1st/2nd Line Support Analyst with strong core technical skills within Storage (Server, NAS, Cloud etc.), Desktop, Security, Internet & WAN, IP VPN, VoIP and bespoke solutions.

The candidate will be responsible for our B2B account, actively driving and managing the pre sales process with direct and channel customers. The selected pre-sales candidate must be able to articulate our client's technology and product portfolio, positioning to both business and technical users. The consultant will provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements. The candidate will be primarily based within our Dunstable office, however there will be a requirement to travel to our client to help build and grow the account.

Experience and Skills Required Excellent verbal communication skills

Excellent time management skills

Excellent documentation and presentation skills

This role would suit an experienced 1st/2nd Line Support Analyst with Solid knowledge of Microsoft Office products and the following areas:

Storage Area Networks (SAN), Network Attached Storage (NAS), Storage Resource Management (SRM) Project Management Institute (PMI, PMP), Tape Area Networks (TAN), Backup & Recovery (BR), Disaster Recovery (DR), Business Continuance (BC), Information Life Cycle Management, Hierarchical Storage management

Experience with RAID technologies Knowledge on Apple product range and software

Experience of storage vendor hardware: EMC2, Network Appliance, Hitachi, HP, DELL, IBM, Sun, Compaq

Experience in multiple UNIX and Windows operating systems

Experience with Backup and Recovery hardware and software Knowledge of computer/server hardware and components

Experience with Microsoft Server and Desktop operating systems Knowledge of Networking technologies and terminologies
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