|Job Ref:||204566198||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Chippenham||Address:||Post Code:||SN15||Post Date:||19/10/2016 09:36|
ABOUT CAPITA COMMUNICATIONS AND CONTROL SOLUTIONS|
The communications and control solutions (CCS) department develop products for the Emergency Services of the United Kingdom and overseas. The products are used within:
The Police Service
For Command and Control systems to handle 999 incidents varying from minor public misdemeanours to large scale civil disorder
For processing people taken into Custody to ensure they are treated fairly according to the Police And Criminal Evidence Act
For the preparation of Cases to be submitted to the Crown Prosecution System
For the connection and management of Police Radios and Telephones communications
The Ambulance Service
For the Command and Control of 999 incidents varying from minor accidents to Major disasters
Managing the installation and maintenance of radios in all ambulances in England
For the connection and management of Ambulance Radios and Telephones communications
The Fire Service
For the Command Control of 999 incidents varying from minor Road Traffic Accidents to Major disasters
For the connection and management of Radios and Telephones communications
The Maritime Coast Guard Agency
For the Command Control of 999 incidents varying from distress calls at sea, to Mountain Rescue events on land
For the connection and management of Radios and Telephones between land, air and sea vessels/vehicles.
OVERVIEW OF THE ROLE
Capita CCS are in the process of developing the next generation of control room solutions. Taking aspirational requirements from the customer community and applying thought leadership, these products are industry leading and are in the process of changing of the marketplace.
Capita communications and control solutions are looking to recruit an analyst into their development department. Working alongside product management and the development team, the analyst will be responsible for the elicitation of requirements from a variety of end customers (both external and internal), and presenting these requirements to the team for development. The successful candidates will have ideally worked in both Agile and Waterfall environments, possess very good communication skills, and be technically proficient.
Capita's ControlWorks® is a next-generation control room and contact centre solution which puts transformation within grasp. It provides seamless interoperability with back office and other external systems to provide a major step-change in control room efficiency.
Operators are no longer desk-bound in a fixed control room location - any connected device that has access to the Force's network can perform any ControlWorks® role including call taking and incident management.
Clear and intuitive user interface - instant visibility of resources and their location; integrates with existing technologies to drive one view of the truth regardless of which databases or knowledge repositories hold the information. It puts frontline officers immediately in the picture and can be up and running with virtually no disruption to current systems and procedures.
Using technology you already have - ControlWorks® uses latest products from Microsoft, and current techniques for user interface development
Maximise collaboration - ControlWorks® can be deployed and used in an environment which promotes and maximises collaboration between other emergency responders and partner agencies. A ControlWorks® client could also be deployed at a partner agency if required to increase interoperability.
Product suite flexibility - ControlWorks® combines the functionality of ICCS, CAD, Mapping and Contact Management, and can be deployed in Contact Centres, Control Rooms, Front Desks or Mobile Operations. Any ControlWorks® client can perform any role.
A modular, scalable solution - ControlWorks® can be deployed as a modular system that meets the evolving operational needs of the UK Public Safety agencies with each major module deployable independently and able to be built on as the requirements change.
* Evaluate customer requirements to elicit the underlying problem and present the problem in written and spoken form
* Participate in the design of appropriate software solutions
* Work with developers to ensure understanding of requirements and that the solution is appropriate
* Work with test analysts to ensure understanding of requirements and that testing is appropriate
* Define conditions of acceptance/test criteria
* Take part in test activities to ensure the delivered solution matches the given requirements
* Ensure quality and uniformity in analysis artefact delivery
* Identify opportunities through use of IT solutions
* Liaise extensively with external and internal clients
* Analyse existing systems and business models
* Map and documenting interfaces between legacy and new systems
* Translate client requirements into highly specific project user stories
* Identify options for potential solutions and assess them for both technical and business suitability
* Conduct requirements analysis and prepare specific proposals for modified or replacement systems
* Present analysed proposals to internal and external clients
* Work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction
* Plan and work flexibly to deadlines
* Support users on change control and system updates
* Provide training and user manuals to users of a new system
* Keep up to date with technical and industry developments
This role will be based within the analysis team in our offices in Chippenham. Given the success of our product sets, and the business that our new products are generating, it is the expectation of the business that the analysis team will grow throughout the next few years. It is therefore envisaged that there will be further opportunities for our analysts by moving towards team lead, product owner or more senior management roles
SKILLS AND EXPERIENCE
* Possess exceptional communication skills
Demonstrate an ability to build effective working relationships with customers and colleagues
Have the ability to capture business or technical user stories/requirements from internal and external customers
Be able to take a pragmatic approach to ensure that end deliverables meet both the customer expectations and the budgetary/timescale requirements of the business
Good team player, able to communicate clearly in both spoken and written word, including presentations and demonstrations.
* Act as an ambassador for Agile software development methodologies
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next:
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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