|Job Ref:||204568150||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||London||City:||London||Address:||Post Code:||WC1A||Salary:||£28000 - £30000/annum Plus benefits||Post Date:||19/10/2016 09:35|
Your prime function is to provide VC scheduling and technical support across a global bank's estate. You are expected to establish calls in good time for the start of the scheduled meeting setup-up time and remain until the required service is functioning correctly. The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide services.|
Duties and Responsibilities:
Schedule calls in Codian; Maintain TMS directory; Input new VC systems into TMS.
Carry out test calls when applicable for all VC bookings and carry out remote VC training and tests with new sites.
Provide remote assistance via TMS if end points are having problems connecting and connect call if necessary.
Contact appropriate escalation points for any fault issues relating to the end points.
Update Global Address Book as and when VC sites request.
VC Maintenance and Service:
Reporting any faulty lines following the appropriate fault-logging process and ensuring all relevant parties have checked that the fault doesn't lie with them.
Maintain a log of VC faults & details.
Carry out basic checks for all VC service faults with contacts to see if fault can be rectified.
Maintain contact with end user and keep appraised of progress of fault.
Handling all VC enquiries from external sites (and International) trying to locate the UK participant & site involved in an incoming call.
Handling all enquiries internal & external relating to how the systems work, technical specifications via telephone & email.
Testing UK sites as & when requested to check sites are working.
Assist with booking VC rooms for staff as & when requested.
Arrange for moves and re-connection of VC systems.
Manage group email to be regularly checked.
Proactively answer and respond to incoming calls.
Investigate Network issues.
Assist with the maintenance of global VC systems.
Compile and maintain the global daily VC schedule.
Mentor other members of the team, including Locums.
Assist with the training of all technical team members.
Advise clients on best practice.
Provide regular feedback on communication issues and service improvements.
Focus on service / operational issues for review.
Manual handling tasks will be required when necessary for moving equipment
Maintaining a good working relationship with global AV counterparts.
Hold and attend regular meetings with global AV teams to discuss service and operations issues