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Technical Architect - Systems Engineering job in Chippenham

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Job Ref:  204568233
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Chippenham
Post Code:  SN15
Salary:  £40000 - £45000/annum
19/10/2016 09:35

The communications and control solutions (CCS) department develop products for the Emergency Services of the United Kingdom and overseas. The products are used within:

The Police Service

For Command and Control systems to handle 999 incidents varying from minor public misdemeanours to large scale civil disorder

For processing people taken into Custody to ensure they are treated fairly according to the Police And Criminal Evidence Act

For the preparation of Cases to be submitted to the Crown Prosecution System

For the connection and management of Police Radios and Telephones communications

The Ambulance Service

For the Command and Control of 999 incidents varying from minor accidents to Major disasters

Managing the installation and maintenance of radios in all ambulances in England

For the connection and management of Ambulance Radios and Telephones communications

The Fire Service

For the Command Control of 999 incidents varying from minor Road Traffic Accidents to Major disasters

For the connection and management of Radios and Telephones communications

The Maritime Coast Guard Agency

For the Command Control of 999 incidents varying from distress calls at sea, to Mountain Rescue events on land

For the connection and management of Radios and Telephones between land, air and sea vessels/vehicles.


Capita CCS are a leading supplier of control room solutions for the emergency services and for markets that require high availability communications and control solutions. The DSX range of products provides communication capabilities, allowing operators to communicate with organisation members and the public via telephone, radio, and data based services. The DSX ICCS solution also provides the communications core for all other Capita CCS products, providing ControlWorks and VisionDS with their communication elements.

Over the next 1-4 years Capita CCS will be migrating the DSX and associated products from the UK public services TETRA based communications infrastructure to the next generation Emergency Services Network (ESN) infrastructure. This next generation will provide similar functionality to the existing provision, but will also provide opportunities to augment and expand the Capita CCS products.

Capita communications and control solutions are looking to recruit a Technical Architect into their product development department who is capable of leading all activities related to the deployment design of software solutions and all other non-software related aspects of the product solutions. Working alongside product management, the product solution owner and application technical architects, the systems engineering technical architect will be responsible for leading activities to ensure that product deployment design is suitable for efficient upgrade of existing customer systems to allow connection to ESN and ongoing supportability for future upgrades and enhancements.

The successful candidates will have ideally worked with Microsoft Hyper-V virtualisation techniques and have familiarity with mission critical high availability solution environments.


The Technical Architect will have responsibility for delivering the following and will be expected to provide task leadership to a small team of engineers to achieve this.

* Deployment design for CCS range of control room systems specifically in respect to client and server hardware, networking equipment, operating systems, other software) based on functional and non-functional requirements from the Product Owner, Systems Analysts and Solution Architects

* Definition of product information to enable deployment projects and support teams to effectively implement and maintain deployed systems to increase reliability and reduce system downtime
* Specification of equipment for test environments via Capita approved suppliers
* Investigative work into new 3rd party products - hardware, operating systems and COTS
* Liaison with product test teams to define specific non -functional system test requirements required to validate deployment design with particular emphasis on performance evaluation and metrics
* Improving procedures for new deployments, upgrades and applying OS critical updates
* Working closely with software development team to align non-functional requirements.


Troubleshooting and acting as third line support for internal and customer issues.


This role will be based within the ESN engineering team in our offices in Chippenham. Initially the role will be focused at defining the product architecture but will then evolve to providing expert advice to implementation and support projects as ESN deployment occurs between late 2017 and 2020. It is expected that there will be incremental enhancements to our product sets as technology changes and the role is expected to be key in developing this over the 10 year lifetime of the systems. The right candidate will also have the opportunity to progress to roles as either a customer programme specific solution architect or as a product development solution architect.






Education & qualifications

Evidence of a good standard of education or relevant job based learning.

Degree qualified in a Technical discipline.

Job Experience

Experience as a Technical Architect for deployment design of virtualised systems in a Microsoft Hyper-V environment

Ideally from a Systems Integrator/Software Communications Product environment dealing in distributed real time communication systems in a high availability environment

Key Competencies

Ability to communicate high level architectural view of solution to technical and non-technical audience

Strong Customer facing skills

Strong written communication and presentation skills

Self-starter able to work under own initiative

Evidence of working as a team leader in a related discipline.

Evidence of leading work in a virtual team where line and task management may be undertaken by different people.



Microsoft Windows Hyper -V

Microsoft Windows 2012 server deployments

Network topology design - implementation of Cisco based networks

Awareness of IT security requirements to meet HMG security principles

Ability to achieve UK security clearance to NPPV/SC level


Application design for virtualised deployment in a hardware agnostic data centre environment

Knowledge of Microsoft deployment technologies e.g. WDS, WSUS

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next:

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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