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CRM Administrator job in Oxfordshire

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Job Ref:  204569057
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Oxfordshire
City:  Oxfordshire
Post Code:  OX18
Salary:  £27000 - £30000/annum pension, healthcare
19/10/2016 15:53
A CRM Administrator is required by an innovative market leader in the field of Scientific Instrumentation technology. This global company work on truly cutting edge equipment and are looking to create a centre of excellence within Customer Relationship Management.

Role: CRM Administrator

As CRM administrator you will be responsible for:

+ Managing the Microsoft Dynamics CRM database and linked Distributor Portal across Sales and Marketing operations
+ Analyse data to identify trends and areas for improvement
+ Assisting with Marketing campaigns
+ Providing user support and training, general system administration, plus identifying and implementing system and process improvements
+ Day-to-day administration (of the Dynamics CRM system and Distributor Portal), customisation and data integration
+ Collaboration with users and management in defining, analysing and designing of new processes and systems
+ Providing a high level of user support and training to internal and external clients
+ Reporting relevant departmental Key Performance Indicators (KPIs) on monthly basis
+ Provide general systems administration, identifying and implementing system and process improvements


As CRM Administrator you will have experience of:

+ Experience of Microsoft Dynamics CRM system configuration and maintenance
+ Proven Data Administration/ Business Analysis skills utilising the Microsoft Office Suite ie: Word, Excel
+ A customer focused approach to delivering excellent service and improved accuracy
+ Experience with providing training on a one-to-one and group basis
+ Understanding of data concepts and data manipulation
+ Good verbal and written communication skills and the ability to build rapport with both internal and external contacts
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