|Job Ref:||204328626||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||East Sussex||City:||Hailsham||Address:||Post Code:||BN27||Post Date:||18/10/2016 16:02|
Our client is seeking a First Line Technical Support candidate to join their thriving team.|
To provide First Line technical support to their IT customers in accordance with agreed Service Line Agreements and ensuring that specifications outlined by the Company are met and delivered in a professional manner.
1. To provide telephone support / remote support from the Company offices.
2. To use management software to record all support calls
3. To carry out workshop repairs and assist in the workshop, as and when required.
4. To complete all necessary documentation as required in order to facilitate job costing, customer profitability reports via:
• Consultation sheets
• Mileage records.
5. To ensure that all chargeable work is documented and up to date so the customer is correctly invoiced.
6. To undertake any other duties commensurate with the position that may be assigned from time to time by the Company.
• Self-motivated with the ability to get on well with customers.
• Have a confident and professional approach to their work.
• Have a commitment to learning new processes.
• Good interpersonal skills.
• Good team player.
• The ability to prioritise work loads
We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel