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Bilingual Service Desk Advisor job in Newark-on-Trent

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Job Ref:  204569379
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Nottinghamshire
City:  Newark-on-Trent
Post Code:  NG24
Salary:  £16500/annum
19/10/2016 09:35
We are currentlysupporting our client, an exciting fast paced and forward thinking global business, to hire an enthusiastic and customer oriented individual to work as a member of the 1st line support team.

Location: Newark

Start: ASAP

Shifts: Early and afternoon shift pattern

Salary: £16500.00 can progrress to Team Leader.

Desired Second LanguageSkill: French, Russian, Lativiamn, Polish

Primary Responsibility

To provide advice and technical support over the telephone to existing and new customers offering technical advice on company products. You will offer initial advice to internal customers, so they can offer the best solution to a new client.

Key Duties will include;-

- acting as a first point of contact for technical issues expereicned by customers

- dealing with customer requriements over the phone, via email and voicemail

- offering an initial problem diagnosis, delivering a first time resolution where possible

- toubleshooting issues with customers and identifying problems to deliver a solution

- liaising with manufacturers and suppliers to gain additional assistance

- logging all contacts on the company system detailing requests and issues

- contributing ideas at internal meetings to improve service delivery to clients

- updating firmware and software when and where necessary

Our client is ideally based in Newark and offers an exceptional office environment in which to work. Working at this company you will have access to an excellent onboarding and training regime, superb kitchen facilities, free car parking, fun breakout areas, days out, dress down days.

If you have the relevant skills and background to offer exceptional 1st line support then please forward your details.

Thorn Baker is an Equal Opportunities Employer and operates as an employment agency in relation to this permanent vacancy
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