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Junior Business Systems Analyst job in Bedfordshire

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Job Ref:  204571396
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Bedfordshire
City:  Bedfordshire
Post Code:  SG15
Salary:  £19000 - £22000/annum
19/10/2016 09:44
Junior Business Systems Analyst


Competitive Salary & Benefits

About the role

You will be responsible for the support and maintenance of a varied range of business systems services and applications predominantly focused around Dynamics CRM.

The purpose of this role is to support the delivery of Capita business systems according to business goals and objectives. Part of the Business Systems team whose remit is to solve organisational information and processing challenges by analysing requirements; designing and then implementing solutions in accordance with business priorities. Finally to ensure systems are handed to operations with the appropriate training, documentation, maintenance and support to ensure smooth BAU operation.

About Capita | Children's services

Capita Children's Services are experts in helping schools and Children's Services departments manage children's data. Our management information systems enable better decision making and allow those who work with children to spend less time on meaningless administration. Visit (url removed) to find out why our systems are trusted by 22,000 schools and 120 local authorities to manage their information on more than 6 million children.

What you will do:


Analyses, prioritise and solve Business Application problems raised via our incident management tool in line with business priorities

Manage service requests, scheduling work to deliver against timescales, and set expectations with requestors, keeping them informed of progress

Working with the Business Systems team in the management and delivery of the future roadmap for the existing application portfolio ensuring that upgrades and enhancements are evaluated and deployed appropriately in collaboration with business users and technical colleagues.

Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

Ensure new systems and enhancements are transitioned to Business as Usual operations in a smooth and efficient way; providing necessary documentation and training where applicable

Prepares technical reports by collecting, analysing, and summarising information and trends

Your experience will include:


ITIL certification or other recognised IT qualification

Experience of working in a Service Desk environment and ticket management toolsets.

Confident with using mainstream Microsoft applications

Basic experience and exposure to commercial functions; Finance, Marketing, Service Desk, Professional Services and Sales

Be able to interact with team(s) and ensure full awareness of any issues

Must be able to communicate orally and in written form clearly to customers and/or stakeholders.

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, , company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us
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