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Escalation Helpdesk Technician job in West Sussex

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Job Ref:  204572404
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  West Sussex
City:  West Sussex
Post Code:  BN18
Salary:  £27000 - £30000/annum Benefits
19/10/2016 09:44
Escalation Helpdesk Technician: An Escalation Helpdesk Technician is required for a well-established IT and Technology services company located in Shoreham-by-sea, West Sussex. The Escalation Helpdesk Technician is responsible for all escalated incidents on the Helpdesk and there is also a 24x7 rota requirement. The ideal candidate will live within a 25-mile radius of the office and be able to work a variable shift of 8:00am to 4:30pm, 9:00am to 5:30pm or 9:30am to 6:00pm.


-Answering telephone to respond to incoming helpdesk calls
-Analysing and dealing with escalated incidents

Key skills:

-Previously worked for a computer dealer/reseller
-A sound, comprehensive understanding of IT and IT terminology including:
-Windows 2008/2012 server, including Small Business server,
-Active directory management,
-Exchange 2007 and 2010 server,
-Most popular anti-virus products, i.e. McAfee, Symantec etc,
-A good understanding of firewalls, routers, switches etc,
-Backup solutions, i.e. Backup exec, Storagecraft
-Office 365 Required Skills:
-Possess a willingness to learn and co-operate as part of a team
-Have confidence working in a busy often hectic environment
-Excellent telephone manner is required along with friendly customer service skills
-Attention to detail
-A logical approach to problem solving coupled with common sense
-Good communication, literacy and organisational skills
-Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,

This is an exciting opportunity for an eager Escalation Helpdesk Technician to join a well established IT and Technology company located in modern offices in Shoreham-by-sea, West Sussex. Competitive salary based on experience plus benefits after qualifying period. Apply now to find out more
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