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Software Support Analyst job in Nottingham

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Job Ref:  204575532
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Nottinghamshire
City:  Nottingham
Post Code:  NG7
Salary:  £18000 - £25000/annum
19/10/2016 09:43
Software/Application Support Analyst- SQL

This is a great opportunity to join a highly successful specialist software house. Its software is the leading Knowledge Management solution for their field. Our Nottingham based client is expanding its team by looking for a number of individuals to work within their client support team.

Location: Nottingham

Salary: Up to £25,000

About You:

This is a technical, problem solving role; you can be flexible, adaptable and focused on providing excellence in customer support.
You will have strong technical and interpersonal to deal directly with end users.
Through progression, your role may be extended to an out of hours shift pattern to provide support to our international clients.
Candidate Profile:

You must have at least 2 years' experience of providing support for a web based application and must demonstrate some understanding of HTML, IIS, SQL Server, t-SQL queries.
You will also be able to show initiative and self-starting when faced with new problems.
You will understand how the infrastructure and networking - that makes a web application - works.
You may have an ability to read code or understand elements of JavaScript, VBscript, ASP, C#, XML, XSL and VB6, but this is not compulsory, as training will be provided.
Day-to-day tasks:

Resolution of support calls caused by end users who have:
Bad data
System Administration problems
Client PC configuration issues
Infrastructure issues
Responsible for end-to-end technical welfare of clients.
Ownership and management of support calls/tickets.
Possible travel to client site for investigation purposes, depending on confidence.
Characterisation, escalation and management of support calls caused by software defect or custom configuration.
Communicating support call progress.
Opportunity for progression by extending role to including the resolution of defects in code.
HTML, IIS, SQL Server, t-SQL, SQL, Cordius, JavaScript, VBscript, ASP, C#, XML, XSL, VB6
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