|Job Ref:||204576059||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Tunbridge Wells||Address:||Post Code:||TN1||Salary:||£25000/annum||Post Date:||19/10/2016 09:43|
New exciting German or French speaking Technical Support Specialist opportunities have come up for you to join an exciting online restaurant platform company and be part or their expanding help desk team.|
You will be reporting to the European Support Manager and as a German or French speaking Client Service Representative you are responsible for internal and external post-sales helpdesk and technical support. Within this role your main responsibilities include 1st level support and network troubleshooting including outbound and follow-up phone calls in German or French and English. It is expected from you that you log each enquiry into a CRM system such as Salesforce.
If you are the successful candidate for this role you will be the technical support contact for the existing customers and your aim it to maximize customer satisfaction and the primary contact for the client's customers in the UK as well as Germany and France.
Required skills and experience
* Must be bilingual English and German or French
* Solid experience providing IT support services, helpdesk or technical support preferably in a software support environment
* Solid knowledge of Microsoft operating systems
* Excellent customer service and helpdesk skills
* Demonstrated interpersonal skills and ability to work as part of a team or independently
* Strong communication skills: active listening, writing/typing, informal communication
* Bachelor's degree preferred
Location and working hours
If you feel like you are the right candidate and would like to apply then please keep in mind the location and work hours. You need to be based in Kent or be able to commute to Kent on a daily basis. The working hours could vary on a weekly basis, the earliest start time is at 8am and the latest finish is at 8pm.
To apply, please send your CV in Word format to Frank, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy