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UCCE Support Specialist job in Rushden

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Job Ref:  204576381
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Rushden
Post Code:  SG9
19/10/2016 09:42
Cisco - Unified Contact Centre Enterprise Specialist

Home based / Rushden.

Progressive Recruitment are working with our UK based key account who have a new vacancy for a Cisco UCCE Specialist to join their team.

If you are looking for a new challenge, a chance to expand your horizons and use your skills and experience to help others, then this is the job for you!

About the Employer

This company are an ICT services company with a global portfolio as a UCCE specialist in the Networks and IPT Support Team.

Key Responsibilities

* Troubleshoot incidents in order to restore service for a customer within defined SLAs
* Troubleshoot logged faults in order to accurately isolate to component level and reduce unnecessary costs associated with providing parts/engineer to site.
* Participate in the delivery of other managed services, this may involve tasks such as change implementation, change validation, problem or release management.
* Manage communication and call logging with vendors or 3rd parties where necessary in order to resolve issues. Monitor progress against customer SLAs ensure customer service levels are achieved
* Build solid working relationships with key customers and act as a designated engineer for those customers.


* Comprehensive experience working in a managed service or support environment Hands on experience to design, configure, install, implement, upgrade and administer and troubleshoot Cisco UCCE,Cisco CVP

* Ability to multi-task on various projects
* Ability to convey complex configuration and architectural designs to peers and upper management.
* Ability to produce complex network drawings and configurations of proposed contact centre implementation.
* Understanding of:
* Call Recording
* Call Routing
* Agent Profiling
* SIP and VOIP voice configurations and trunking
* Voice Response Concepts and Configurations
* Outdialing both pro-active and automated
* Service Levels
* Erlang calculations

This is a great company to work for with excellent career progression. In return you will be rewarded with a competitive salary.

Are you the candidate we have been looking for? If so, please click on the link to apply with your updated CV.

Not ready to apply, or have some questions? Please call me on (Apply online only) during business hours to obtain more information
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