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Regional Manager job in Reading

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Job Ref:  204573416
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Berkshire
City:  Reading
Post Code:  RG2
Salary:  £40000/annum plus car or car allowance
19/10/2016 09:42
Due to planned strategic growth, this international company, who are a leader in their field are looking to increase their number of Regional Managers.

The role is home based role covering a region where you wil be managing 8-10 engineers. There will also be frequent travel to your customer sites. This role will cover Wales, Swindon, Oxford and Central London, so ideally you will will live close to the M4 corridor.

Hours of Work
Mon-Fri, but flexibility required to meet customer & business needs - including daytime meetings with customers & colleagues and line management responsibility for supporting engineers in team

Job Purpose
To lead a team of regionally-based engineers to deliver a quality service to customers, continually improve customer satisfaction, whilst supporting & developing individual & team capability.
Targeted Outcomes
Delivery of agreed SLAs & agreed customer service standards
Continuously improving level of customer service & satisfaction
Effective relationships with customers & team
Effective utilisation of engineers to maximise efficiency
Individual PDRs/121s & development plans to improve engagement & capability
Engineers fully trained & adhering to required Health & Safety standards & working practices
Close working relationship with Ops Manager, other RMs, & other colleagues
Key Accountabilities
Developing & maintaining close working relationships with customers
Working closely with customer CCTV analysts to improve system effectiveness
Inputting to &/or attending regular customer service review meetings
Reviewing customer service measures & driving improved performance
Identifying & sharing improvement opportunities for the business
Scheduling daily work allocation for engineers
Working with other RMs to handle cross-region labour demands & to maximise efficiency of deployment
Developing capability of individuals & team, aligned to customer & business needs
Controlling stock levels for the region
Adherence to company & customers` Health & Safety policies
Identifying new & emerging sales opportunities for SMS & the wider plc
Role modelling company values & displaying effective leadership

Skills & Personal Qualities
Strong & effective leader
Customer focused
Excellent communication skills
Good at building internal & external relationships
Ability to coach/develop team with varied capability & backgrounds
Strong planning & organisational skills
Good technical understanding & capability - IT, electrical, surveillance products

Relevant Experience
Knowledge of the bus industry, CCTV, &/or electrical essential
Previous management experience highly preferable
Good track record of delivering excellent customer service
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