|Job Ref:||204581664||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Wiltshire||City:||Wiltshire||Address:||Post Code:||BA15||Salary:||£30000 - £35001/annum Bens||Post Date:||27/09/2016 04:01|
We are looking for someone who can be an effective member of the Planning Team of analysts to be responsible for the full end to end Forecasting of the call centre operations.|
About the Role
This position will be an integral part of the planning function. The role will involve communication across the business managing the Forecasting function within a high volume, fast paced ever changing environment. The role will require the successful person to;
Lead by example, maximise a teams performance through developing a culture involving continual training and feedback to maximise analytical performance.
Reporting upon daily/weekly and monthly Forecasting trends
Ensure that forecasting models evolve with the business and customer needs and all forecasts are delivered on time and in line with business projections.
Work with the key stakeholders to ensure that all MI is met and develop MI requirements for analysing and reporting purposes.
To ensure that all forecasts are delivered on time and where possible analyse data to make recommendations to enhance performance.
Coach develop and manage others as and when required
Required Skills and Experience
This role will suit someone who has a good forecasting background with proven experience in a call centre function.
Exceptional understanding of the call centre operations and the back office planning methodologies
Ability to react at short notice to changing forecasts and impact the business accordingly.
Excellent communication skills across all business levels