Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Service Desk Manager job in Gwynedd

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204580472
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Gwynedd
Post Code:  LL35
Salary:  £24000 - £27000/annum
23/10/2016 08:50
Our Bangor based client who are a leading software company are looking for an experienced Service Desk Manager with good technical knowledge to join them on a fixed term contract for 12 months. It is an exciting and friendly environment, with modern offices in a great location.

* Main duties of a Service Desk Manager you will be responsible for:
* Being the first point of contact to all clients query's
* Providing a solution for any issues if you're able
* Update or amend any marketing material
* Referring support tickets to the correct teams
* Managing team members time internally
* Accurate time logging within projects
* Making sure all query's get solved and back to the client in the time frame you quoted.

To be successful in the role of Service Desk Manager you must:

* Have good technical awareness and be computer literate
* Good project management skills
* Ability to multi task and prioritise job
* Excellent interpersonal and communication skills
* Excellent time management skills
* Confident in managing people
* Able to work well under pressure
* Must be assertive and able to deal with demanding clients
* Basic knowledge of SQL would be highly desirable.

This is to run the service desk for a fast paced company, it is essential as the Service Desk Manager that you are able to build and maintain relationships, be organised and able to multi task. This is a fixed term 12 month contract based in Bangor North Wales. To apply contact Supertemps Specialist Division who recruit IT and Technical roles across North Wales
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software