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Application Support Analyst job in Glasgow

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Job Ref:  204584812
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Glasgow
Post Code:  G3
Salary:  £20000 - £26000/annum
28/09/2016 04:24
My client is a trusted supplier of software products to many household names and build robust, cloud-based applications which help their customers manage business processes.

This is an opportunity to join a close nit team of technically minded Support Analyst in a forward thinking environment.

You will have a range of software application support experience in a 2nd line capacity, act as a point of escalation and troubleshoot complex technical issues in SQL.

The ideal candidate will have a strong technical background in both software applications and Microsoft technology and will provide excellent customer service for external users.


** Resolving application incidents, problems and requests for customers within agreed SLA's

** Working closely with the 1st line helpdesk to manage incidents and develop appropriates fixes or a plan of action

** Escalating in depth technical Application issues to the Product Development team, providing detailed analysis of the problem to establish long term solutions

** Recording and documenting activities throughout the day within the companies CRM system, helping to prioritise tasks and the urgency of individual customer issues

Skill set:

** Experience in a bespoke application software support assisting with technical, software and database issues

** Good technical understanding of a wide range of platforms - Microsoft Technologies (SQL), Web (,NET) and Mainframe would be desirable

** Experience liaising with senior members of management, throughout the business and technology sides of the company

** Knowledge and understanding of ITIL processes (ITIL foundation certificate / ITIL Managers Certificate desirable)

** Produce documentation for customers and for internal use

This is a great opportunity for a seasoned application support analyst to join a fast growing organisation, who will provide a defined career path into a more development focussed role.

For more information apply and call Callum Hunter on (Apply online only).

Application Support / Support Specialist / IT Support / SQL / SQL Scripting / SQL Queries / .NET / Mainframe / ITIL / Glasgow
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