|Job Ref:||204584812||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Glasgow||Address:||Post Code:||G3||Salary:||£20000 - £26000/annum||Post Date:||28/09/2016 04:24|
My client is a trusted supplier of software products to many household names and build robust, cloud-based applications which help their customers manage business processes.|
This is an opportunity to join a close nit team of technically minded Support Analyst in a forward thinking environment.
You will have a range of software application support experience in a 2nd line capacity, act as a point of escalation and troubleshoot complex technical issues in SQL.
The ideal candidate will have a strong technical background in both software applications and Microsoft technology and will provide excellent customer service for external users.
** Resolving application incidents, problems and requests for customers within agreed SLA's
** Working closely with the 1st line helpdesk to manage incidents and develop appropriates fixes or a plan of action
** Escalating in depth technical Application issues to the Product Development team, providing detailed analysis of the problem to establish long term solutions
** Recording and documenting activities throughout the day within the companies CRM system, helping to prioritise tasks and the urgency of individual customer issues
** Experience in a bespoke application software support assisting with technical, software and database issues
** Good technical understanding of a wide range of platforms - Microsoft Technologies (SQL), Web (,NET) and Mainframe would be desirable
** Experience liaising with senior members of management, throughout the business and technology sides of the company
** Knowledge and understanding of ITIL processes (ITIL foundation certificate / ITIL Managers Certificate desirable)
** Produce documentation for customers and for internal use
This is a great opportunity for a seasoned application support analyst to join a fast growing organisation, who will provide a defined career path into a more development focussed role.
For more information apply and call Callum Hunter on (Apply online only).
Application Support / Support Specialist / IT Support / SQL / SQL Scripting / SQL Queries / .NET / Mainframe / ITIL / Glasgow