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Contract Service Manager- Availability/Capacity Management job in City of London

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Job Ref:  204583007
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  London
City:  City of London
Post Code:  WC1A
Salary:  £NEG N/A
24/10/2016 09:49
Service Manager - Availability Management, Capacity Management
3 Month Contract - may extend
London City
Negotiable Daily Rate

KEY SKILLS: Availability Management, Capacity Management, Service Management, ITIL

DP Connect are looking for a contract Service Management Expert with specific experience in Availability Management and Capacity Management for an initial 3 month contract with a Systems Integrator in London City. The Availability and Capacity Management process owner is a senior Service Manager role reporting to the Service Delivery Manager and will be held accountable for the delivery of these processes.

Experience Required:
- Strong track record in Service Management with specific experience in Availability and Capacity Management and how they integrate and interact with other processes
- Strong conflict resolution skills
- Provides clear direction and sets clear expectations to enable success
- Experience handling difficult conversations
- Ability to chair and manage governance meetings with senior staff
- Holds people accountable for their commitments
- Ability to drive remedial actions and service improvement initiatives
- Ability to work independently and autonomously in a fast-paced environment
- Enthusiastic self-starter with good communication skills
- Excellent written communication through the use of e-mail & formal reports
- Exceptional verbal skills
- Builds strong professional relationships with ability to get buy-in
- Ability to work in an environment with evolving requirements and dynamic schedules
- Strong analytical skills and ability to develop and recommend solutions for problems/issues
- Experience navigating red tape

Please apply for immediate consideration.

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