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Senior Software Support Analyst/Engineer - £40k-£50k - Reading job in Reading

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Job Ref:  204592076
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Berkshire
City:  Reading
Post Code:  RG2
Salary:  £40000 - £50000/annum
24/10/2016 09:49
Senior Software Support Analyst/Engineer - £40k - £50k - Reading, Berkshire

Senior Software Support Analyst/Engineer required by a high-tech company based in Reading, Berkshire. The company is looking to add a Senior Software Support Analyst/Engineer to their existing product support team.

The company provides a number of high-tech software products developed with C# and/or JavaScript. Whilst this role would not involve writing code from scratch, any knowledge of pseudocode or supporting products or applications with C#, JavaScript or similar scripting languages would be highly advantageous.

The successful Senior Software Support Analyst/Engineer will work alongside the software engineering team and will be responsible for;

* Liaising with both prospective and existing customers to help solve any issues and suggest improvements. As such the successful Software Support Analyst/Engineer will play a key role in the future development of the company's range of products.
* Assisting with training new customers in the use of the company's products.
* Communicating with customers via phone/email assisting with any issues
* Working alongside development team to suggest and take part in improvements to products
* Taking part in product demonstrations and tests including attending trade shows (optional)

This role would suit someone with an enthusiasm for technology and a desire to work in a varied technical role offering the chance to liaise with both technical and non-technical customers.

Key experience

* Relevant degree in Computer Science, Software Engineering, Mathematics, Physics or similar
* Knowledge of at least one programming or scripting language eg. C#, JavaScript, Python, C++, etc
* Software product support or application support (ideally bespoke)

Experience in any of the following areas would be advantageous, but is not a prerequisite;

* 3D modelling or simulation
* PLC programming or an appreciation of ladder logic
* CAD or any knowledge of developing software for extensions to CAD related products

This is an exciting opportunity to join a growing software company offering training and career progression as well as the opportunity to attend international events. If you are looking for a role of this nature then please contact or phone (Apply online only)
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