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IT Support Analyst – Linux – Webservers – IIS &#x job in Bath

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Job Ref:  204591465
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Bath
Post Code:  BA1
Salary:  £25000 - £27000/annum 27 Hols + 18% Pension
28/09/2016 04:23
IT Support Analyst - Linux - Webservers - IIS - Apache - Tomcat - DevOps

An IT Managed Service company who specialise in the government not-for-profit & charity sectors are looking for an IT Support specialist with the following experience:

* Working knowledge webservers (IIS, Apache, Tomcat, Jetty), operating systems (Redhat, CentOS, Windows), and Virtualised environments.
* Experience of ITIL Service Desk and Incident Management processes
* Basic understanding of .Net (C#), Java, PHP, Eclipse, MS Visual Studio, Active Directory (querying).

Core responsibilities/list of duties:

* Provide expert 2nd line support application services to customers, owning and resolving application issues/implementations to a high standard within applicable SLAs.
* Conduct in-depth analysis of reported incidents/service requests taking steps to recreate problems in local environments when needed.
* Resolve incidents/service requests either using knowledge base of known problems or finding solutions to new / unique problems.
* Create and maintain documentation of known problems and solutions in the knowledge base (both internal and external).
* Liaise with customers throughout the investigation/resolution process gathering information to assist with diagnosis, advising on solutions and providing updates. Pro-actively identify when direct contact with customers (e.g. a teleconference and/or remote session) is required.

"Southern Lights Ltd act as an employment agency for the purposes of this advert"

For more information on the company and a detailed job specification please apply now
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