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IT Helpdesk Support job in York

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Job Ref:  204589440
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yorkshire
City:  York
Post Code:  YO1
Salary:  £8.82/hour
28/09/2016 04:23
Adecco are recruiting for IT Helpdesk Support Analysts for our client who is based at Monks Cross.
**This is a temporary to permanent position for the right candidate.**

This is an exciting role that comes with full training and progression for the right person.

The role:
You will be supporting internal colleagues with a wide range of IT related issues and requests
Dealing with simple password resets through to taking full control of a colleagues PC remotely
You will be taking inbound calls from internal colleagues and also using a system called Live chat, which is an instant messaging system.
You will be working to SLA's and to tight deadlines to make sure the queries are resolved in a timely manner.
This working environment is busy and fast paced.
You will receive 6 weeks full training on all the technical aspect of the role, therefore having a technical background is not essential.

Skills & Knowledge:
You must have excellent customer service skills with a good telephone manner
You must have exceptional written English and grammar
You will be used to working in a fast paced environment
Have a genuine interest in working in the IT sector
Have great attention to detail and accuracy

Working hours:
Monday - Friday
35 hours per week
Working between 7am - 6.30pm (on a rota basis)

If you feel you are suitable for this role, please contact Jade Smith-Squires @ Adecco on (Apply online only)

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
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