|Job Ref:||204589440||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Yorkshire||City:||York||Address:||Post Code:||YO1||Salary:||£8.82/hour||Post Date:||28/09/2016 04:23|
Adecco are recruiting for IT Helpdesk Support Analysts for our client who is based at Monks Cross.|
**This is a temporary to permanent position for the right candidate.**
This is an exciting role that comes with full training and progression for the right person.
You will be supporting internal colleagues with a wide range of IT related issues and requests
Dealing with simple password resets through to taking full control of a colleagues PC remotely
You will be taking inbound calls from internal colleagues and also using a system called Live chat, which is an instant messaging system.
You will be working to SLA's and to tight deadlines to make sure the queries are resolved in a timely manner.
This working environment is busy and fast paced.
You will receive 6 weeks full training on all the technical aspect of the role, therefore having a technical background is not essential.
Skills & Knowledge:
You must have excellent customer service skills with a good telephone manner
You must have exceptional written English and grammar
You will be used to working in a fast paced environment
Have a genuine interest in working in the IT sector
Have great attention to detail and accuracy
Monday - Friday
35 hours per week
Working between 7am - 6.30pm (on a rota basis)
If you feel you are suitable for this role, please contact Jade Smith-Squires @ Adecco on (Apply online only)
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer