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Business Systems Configurator job in Warrington

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Job Ref:  204586828
Employer:  cv-library.co.uk
Country:  United Kingdom
County/State:  Cheshire
City:  Warrington
Post Code:  MK46
Salary:  £35000 - £40000/annum
28/09/2016 04:24
Job Title
Business Systems Configurator

Job Description Summary
- Responsible for providing support and assistance for the TTB SFDC instance (circa 650 users)
- Responsible for ensuring configurations of the TTB SFDC instance are customer centric and support the sales, service and support teams in their roles
- Responsible for helping to design new processes within the system and ensuring that any changes are managed effectively and follow TTB release protocols

Job Description

Role Responsibilities
- Part of the first line resolver group for any SFDC issues raised by the user community
- Responsible for managing & configuring the SFDC product catalogue
- Complete tasks, activities and project work assigned as part of TTBs CRM implementation roadmap and other strategic projects
- Assist with the on-going continuous improvement of the SFDC instance
- Assist with UAT prep and execution of test cases (either directly or indirectly) and provide assistance to the TTB UAT Lead
- Being a 'SFDC expert' and participating in forums, workshops and meetings up to Director level
- Helping to drive adoption and usage of the SFDC instance, liaising with end users and feeding in feedback to the TTB Business Systems Specialist and Business Improvement Team
- Key member of the Business Improvement function and participating in team activities which lead to business and operational readiness

Must Have
- Solid SFDC Experience
- Solid Apex coding experience
- Ability to work on own initiative
- Understanding of the Telecoms Industry

- Knowledge of other BSS systems
- Strong administration skills
- Excellent problem solving skills
- Process improvement skills
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