|Job Ref:||202380054||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Gloucestershire||City:||Gloucester||Address:||Post Code:||GL1||Salary:||£25000 - £30000/annum benefits||Post Date:||24/10/2016 09:50|
Are you an Applications Support Consultant working with accounting /ERP or finance software, or an Accounts Super User with good IT experience? |
This new role is to provide software support on the phone and by email for a bespoke software solution that is heavily accounting focused. Many of the clients' queries are based around accounting issues, although there are also other areas of the software to learn such as rentals, and maintenance. They have a really nice team of friendly, professional Application Support Analysts providing excellent client service. The head office is located near Gloucester and the role is office based. Salary from £25-30k plus company benefits.
Their support team is a positive, happy bunch of people, some of whom have strong technical skills around SQL Server and one who has good development skills. You will need to have strong accounting software experience either as an accounts person with "Super User" type experience that has included training new people on the accounts software and dealing with new users and password changes, or as a Support Analyst / Support Consultant working with accounting or finance or ERP software.
They are looking for an outgoing, friendly support team member who can respond to clients' problems and queries via telephone, email or remote login, efficiently and courteously, escalating problems where necessary, and logging all support calls. The role is varied so that you will also be changing routines, writing new reports and liaising with the developers to make software amendments. You will be passionate about providing excellent customer service, taking ownership of a problem, and seeing it through to a successful conclusion.
Your software experience should include one or more of the following (or similar applications): Dynamics NAV, Sage 200, Sage 1000, Pegasus Opera, SAP Business One, Coda Dream, Dynamics GP, Lawson, Access Accounts, Agresso, Cedar OpenAccounts, Iris Exchequer, Infor SunSystems, IFS, Epicor, Pinewood, Kerridge, PS Financials or other ERP or accounting solutions. A background in accounting / bookkeeping, or any professional accounting qualifications, would be a bonus.
The company develops its own accounting and financial software (SQL Server based) as well as other applications software geared towards a niche market; they have always been very successful; they listen to their clients and have built strong, lasting relationships with them.
This is a place where hard work and effort is rewarded and the prospects for someone joining the support team are to get involved in consulting, training and working on projects with clients.
Please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing to find out more about this terrific role