|Job Ref:||CA_38313||Employer:||Carillion plc||Job Type:||Contract||Country:||United Kingdom||City:||Middlesbrough||Address:||Post Date:||02/10/2016 01:06|
Purpose of Role
Carillion is one of today’s leading infrastructure, building and business services companies with 40,000 employees and an order book worth over £9billion. In the UK and overseas our people are working in areas vital to society. We are designing, building and maintaining new environments for business and leisure and safer, more reliable transport networks. Together with our clients in health, education, commercial property, local and national government, transport and defence we are finding innovative, sustainable ways to improve the quality of life for NA roles that provide support services in portering/logistics, patient dining and/or retail catering, security, cleaning, housekeeping, laundry, helpdesk and switchboard and estates within our buildings, property and estate management NA to manage Soft Services across single or multiple Service Streams to predetermined Zone(s) of the Hospital. To ensure that all Soft Services within a Zone(s) of the Hospital are delivered effectively and efficiently at all times in accordance with appropriate guidelines and contractual NA delivering this service expected to focus on issues of Health and Safety, productivity, quality with a focus on customer care and continuous service improvement through performance management, resource planning, staff training and motivation by leadership.
• Manage a team across all Service areas in a Zone(s) of the Hospital on a day-to-day basis ensuring full coverage of rosters and effective completion of duties in line with performance standards.• Maintenance of standards of service including daily inspection and quality control, formal performance monitoring in line with the PPM’s and reporting as required in aligned Zone(s) of the Hospital.• Ensure regular and proactive communication within the Hospital Zone(s) taking responsibility for team leadership and client liaison.• Ensure that Soft Services staff are proactive in identifying and reporting maintenance defects etc as part of their daily duties.• Building effective working relationships with senior ward staff/departmental Managers, patients and visitors to the Hospital, developing trust and understanding between the Services and Trust staff in aligned Zone(s). • Knowledge of CAFM and other systems that support in the delivery of performance monitoring data, KPI measurement and all other required management information.• Assist in the management of supplies, chemicals and consumables relating to the delivery of all Soft Services. Stock control and issuing in line with procedures. • Proactive management of infection control standards with comprehensive liaison with Trust infection control staff in aligned Zone(s).• General knowledge and use of domestic/portering and/or logistics/catering equipment to enable training on the correct usage, storage and cleanliness.• Promoting a culture of customer service and the meeting of Carillion’s Values.• Leadership of staff in a specific Hospital Zone(s) including assisting with recruitment, interviewing, induction, training, control of absence and timekeeping, appraisal, performance and standards of behaviour and dress.• To ensure that all Patient Services functions in aligned Zone(s) are undertaken in a professional, competent and safe manner.• Comply with the Company's policies and procedures to ensure efficient and effective service deliver. Ensure that all Services are fully compliant with all statutory and regulatory requirements including adherence to all internal procedures whilst ensuring performance standards.• Responsible for managing targets within aligned areas of responsibility as agreed with Line Manager (e.g. optimum resource management). • Undertake audits, inspections and risk assessments as necessary. To undertake on a monthly basis formal audits and inspections of all areas of responsibility and equipment and take remedial action as appropriate. All inspections to be unannounced including evenings, weekends and holiday periods eg Bank Holidays.• Undertake regular team briefings and tool box talks.• Assist in the recruitment and retention of appropriately skilled staff thereby ensuring effective resourcing across all Service areas in aligned Zone(s).• Identify training and development needs of staff and assist with the delivery of training as appropriate.• Ensure staff across all Services are allocated appropriate tasks in order to carry out the Service to the required standards.• Provide support for the Senior Patient Experience Manager in conducting disciplinary and grievance procedures in line with company policy.• Advise the Senior Patient Experience Manager of any issues associated with the Patient Services.• Assist in the management of equipment ensuring all equipment inspected on a regular basis in line with a planned programme.• Complete formal and informal staff briefings, input to staff training as required. Ensure all mandatory training requirements are complied with.• Undertake appraisals and set objectives with staff in aligned Zone(s).
Additional Role Information
Working Week – 2 week rota across 4 shift patterns (includes occasional night shifts)
Health and Safety Responsibilities
Key Values and Behaviours (People Success Factors)
Carillion is a people business – it’s our people and their drive to do their jobs to the best of their ability that makes us different
Planning and Organising
Achieving and Doing
Makes Relationships Work
Level of education and qualifications
Knowledge and Skills relevant to the post
People Management Experience
Additional expertise acquired through practice or training