Vacancy has expired
|Job Ref:||2836672||Employer:||Hays Plc||Industry:||Construction||Job Type:||Permanent||Country:||United Kingdom||City:||Redditch||Address:||Post Code:||B98||Salary:||£18K-£20K||Post Date:||08/10/2016 01:47|
Out of Hours Facilities Management Coordinator |
Working in the National Service Centre, based in Redditch, the successful candidate will work on the new Affiliate contract but also be flexible to provide support to multiple NSC contracts and act as the initial point of contact for the customer, collating and recording relevant details of requests for service via a range of access channels including telephony and email.
The role is working on a shift pattern of 4 nights on, 7pm-7am, 4 nights off on a rotational basis. Bank holiday and weekend working are a requirement of this role (24hr flexible working approach will be required).
The successful candidate will need to be security cleared.
The post holder will be responsible for providing accurate and relevant information, monitoring and escalating of incidents to achieve agreed service levels, and keeping customers informed of status and the progress of resolution. There will also be an element of coordination and management of customer service requests out to the operations supply chain, and chasing progression of those work orders. This includes organisation and prioritisation of work schedules for each person delivering service in the field. All coordinators are multi skilled providing a range of services, acting as the first point of contact for all enquiries. Service FM Coordinators will make use of appropriate systems to record and collate all information relating to the query, monitoring and escalating incidents where required to ensure a full resolution for the customer. We are looking for someone who has strong communication skills, particularly verbal and who remains calm under pressure. Someone who commands respect; has the confidence of their colleagues and can communicate effectively at all levels including key stakeholders and senior personnel. They will have the ability to listen attentively, identifying important information and capture that data accurately. The person also needs to be confident in making decisions and follow up their decision with action; achieving objectives by motivating and working through others. The successful candidate must also posses' high standards, embrace change, recognise improvement opportunities and learn from experience
The FM Coordinator will always take full ownership of each customer request and know how to come up with the best solution in double quick time. They will know their way around a computer; understand excellent service delivery and the importance of accuracy and customer focus. Above all they will be people centric and go out of their way to help colleagues and customer alike.
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