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Software Support Analyst job in Poole

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Job Ref:  204595523
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Poole
Post Code:  CW5
24/10/2016 10:47
We are currently recruiting for a Software Support Analyst to join a growing and successful company based in Poole.

As the Software Support Analyst you will be responsible for answering incoming calls and emails to the business and providing support to end users.

Our clients business is built on its reputation so excellent customer service skills are required with the ability to work within a fast paced and dynamic working environment.

Previous experience working within a support role is required as well as a qualification or previous experience within an accounts capacity.

This is a great opportunity to join a market leading organisation who are offering a competitive salary and package.

Duties and Responsibilities of the Software Support Analyst include:

- Providing telephone and email support to clients
- Maintaining an up to date knowledge of systems and process's
- Delivering an excellent level of client service
- Recognise and report reoccurring issues
- Deal with enquiries in a courteous and efficient manner

Experience and Knowledge required of the successful Software Support Analyst:

- Previous experience in either using or supporting a management system
- A qualification or experience working within accounts
- Excellent communication skills both verbally and written
- Confident IT skills
- Ability to work in a fast paced environment

If this sounds like you, please send your CV as soon as possible or call Francesca at Dovetail Recruitment

Please note that due to the large number of applications we receive; only suitable candidates will be contacted regarding the role. If you do not hear from us within 5 days, please assume your application has not been successful. We may contact you in the future regarding other suitable positions.


Dovetail Recruitment Ltd is an equal opportunities employer. We will treat everyone equally and we place an obligation upon all staff to respect and act in accordance with the policy. Dovetail Recruitment Ltd shall not discriminate unlawfully when deciding which candidate is submitted for a vacancy. Dovetail Recruitment Ltd will ensure that each candidate is assessed only in accordance with the candidate's merits, qualifications and ability to perform the relevant duties required by the particular vacancy
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