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Cloud Technical Lead job in Farnborough

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Job Ref:  204594385
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hampshire
City:  Farnborough
Post Code:  OX17
Salary:  £40000 - £55000/annum
24/10/2016 10:47
Additional Information
We are recruiting for a Cloud Technical Lead on behalf of our client, a provider of a true public cloud for the exclusive use of UK Public Sector organisations. Their mission is to provide a service enabling their customers to gain value from the agility and cost savings of using a sovereign, assured cloud platform.

Key Responsibilities
• Escalation point to Operations for 3rd line support and solutions delivery on client deployment project
• Proactively administer, analyse/trend and troubleshoot specific issues with UKCloud's cloud infrastructure to achieve the highest possible availability of services for our Customers
• Work with colleagues, suppliers and other UKCloud teams to resolve potentially complex technical issues across multiple technology disciplines
• Champion the use of best practice within the support teams (technical, process and service) to quickly and effectively close-out Customer tickets, handle changes and escalate problems. Seek and enact opportunities to improve the way that we operate as a team
• Own and resolve issues escalated by Customers through the UKCloud support teams, and the resolution of problems that improve the stability of the platform
• Author, update and maintain content within the UKCloud knowledgebase, including Subject Matter Expert documentation for internal and external audiences
• Appropriate IT degree or equivalent skill and experience
• Excellent technical level and exposure to:
• Virtualisation - large scale VMware vSphere, vCloud Director
• Core DC technologies - servers, networks and storage (SAN)
• Operating Systems - Windows and Linux (esp. RHEL and CentOS)
• Networks and Security - TCP/IP in multi-tier network infrastructure, routing, firewalling, switching, IPSEC and SSL-VPN
• Operational support of the above technologies in critical-uptime 24×7 settings a distinct advantage, with an good understanding of networking technologies and protocols and any exposure to Cisco next-gen Data Centre products and technologies (Nexus 5k, 7k and UCS)
• Experienced in Service Management environments ideally aligned with ITIL or equivalent standard. Background in Customer Support / Service Desk an advantage
• Demonstrable Customer Service and communication skills, written and verbal. Experience delivering informal training, webinars or coaching of colleagues will be an advantage
• Disciplined, self-organised and motivated to learn and improve in a busy and changing environment
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