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Account Managers job in London

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Job Ref:  204607531
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
Salary:  £NEG
24/10/2016 10:43
Account Manager - City Centre London

I have an exciting Account Manager role for a well-known Software House in City Centre of London. The Account Manager is specifically tailored to the company's business needs and will be an integral part of the team. You will be responsible for not only project implementation but managing, administering and supporting business critical application software. The role will be client facing and will involve someone with software implementation experience including management from initiation to 'go-live'.

Key Responsibilities:

* Provide technical application software support for key customers will be down to the project manager to train, show customers as well as deal with technical issues (this role require an element of helpdesk management as well as project management)
* Manage the implementation process for new installations and upgrades and communicate with clients and technical teams
* Monitor and report progress
* Investigate and resolve user application software issues
* Escalate to development team/programming team as required
* Remote and face to face application software training to customers

Experience and Skills:

* 2+ Years Experience
* Experience working within the publishing (magazine) or exhibitions industries (ideally)
* Good communication, customer service skills and presentation
* Able/ or past experience of provide application software training to groups including sales people/ CRM
* Experience working with a B2B application software supplier
* Experience working with a CRM or a order processing system
* Proven experience of software implementation experience including project management from initiation to 'go live' stage.

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