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Real Time Analyst job in Brighton

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Job Ref:  204607435
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  East Sussex
City:  Brighton
Post Code:  BN2
Salary:  £25000 - £28000/annum
30/09/2016 04:27
Job Title: Real Time Analyst

Salary: Up to £28,000

Location: Brighton

Our client is seeking a Real Time Analyst to join their Brighton team.


* Generate Call Centre schedules approximately 1.5 weeks in advance
* Identifying areas of concern to the Call Centre Manager with recommended actions for attention
* Ensuring all leave, training and meeting activity is incorporated
* Communicate between the Ops managers and Customer services manager
* Ensure data is kept up to date and relevant
* Deliver and Manage resources within the call centre
* Work closely with the planning manager and other analysts


* An understanding of load balancing
* History of customer focused work
* Strong communication skills
* Knowledge of Contact Centre WFM, telephony technologies and workflow
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