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Project Manager (contact centre unified communications) job in Manchester

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Job Ref:  204606265
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Manchester
Post Code:  M13
Salary:  £50000 - £75000/annum
24/10/2016 10:47
Project Manager (unified communications) Manchester £50-75,000

The role:

Programme manage the complete overhaul of telephony / unified communications in contact centres primarily, then head office and the retail network. Take ownership of the telecommunications improvement roadmap, building it into the broader IT and business strategy. Manage 3rd party suppliers and in-house resource to design, architect, build, test and deliver telephony solutions to the business.

The context:

You will report to the head of change delivery, dotted line to the CIO and be a key senior programme / project manager in the team of peers. The overall programme of work is transforming the business and is one of the most exciting business transformations in the northwest right now.

The opportunity:

The telephony piece is critical and will have immediate impact, giving you great visibility across the company and allowing you to explore wider opportunity.

Key technical awareness / skills:

Cisco, unified communications, UC, telephony, telecommunications, Prince2, agile, instant messaging (chat), voice, VOIP, mobility, audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (voicemail, e-mail, SMS and fax)

We are looking for a senior project manager / programme manager with experience managing large projects / small programmes with very little management in an extremely busy and fun NA hands to the pump, subject matter expert, change leader improving the customer and internal communications tools.

Please get in touch if you have done something similar and would like more info about the wider opportunity here
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