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Cloud Technical Lead job in Farnborough

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Job Ref:  204602658
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hampshire
City:  Farnborough
Post Code:  OX17
Salary:  £40000 - £50000/annum Benefits and Bonus Included
30/09/2016 04:30
Job Title: Cloud Technical Lead

Job Type: Permanent
Salary: £40k-£50k plus 10% Bonus
Location: Hampshire

An exciting opportunity has arisen for a Cloud Technical Lead to join our client's fast-paced and growing organisation.
Candidates must have lived in the UK for 5 years minimum in order to achieve the security clearance required for this role.

Key Responsibilities
• Escalation point to Operations for 3rd line support and solutions delivery on client deployment project
• Proactively administer, analyse/trend and troubleshoot specific issues with UKCloud's cloud infrastructure to achieve the highest possible availability of services for our Customers
• Work with colleagues, suppliers and other UKCloud teams to resolve potentially complex technical issues across multiple technology disciplines
• Champion the use of best practice within the support teams (technical, process and service) to quickly and effectively close-out Customer tickets, handle changes and escalate problems. Seek and enact opportunities to improve the way that we operate as a team
• Own and resolve issues escalated by Customers through the UKCloud support teams, and the resolution of problems that improve the stability of the platform
• Author, update and maintain content within the UKCloud knowledgebase, including Subject Matter Expert documentation for internal and external audiences

• Appropriate IT degree or equivalent skill and experience
• Excellent technical level and exposure to:
• Virtualisation - large scale VMware vSphere, vCloud Director
• Core DC technologies - servers, networks and storage (SAN)
• Operating Systems - Windows and Linux (esp. RHEL and CentOS)
• Networks and Security - TCP/IP in multi-tier network infrastructure, routing, firewalling, switching, IPSEC and SSL-VPN
• Operational support of the above technologies in critical-uptime 24×7 settings a distinct advantage, with an good understanding of networking technologies and protocols and any exposure to Cisco next-gen Data Centre products and technologies (Nexus 5k, 7k and UCS)
• Experienced in Service Management environments ideally aligned with ITIL or equivalent standard. Background in Customer Support / Service Desk an advantage
• Demonstrable Customer Service and communication skills, written and verbal. Experience delivering informal training, webinars or coaching of colleagues will be an advantage
• Disciplined, self-organised and motivated to learn and improve in a busy and changing environment

What we can offer

Competitive Base Salary - £40k- £50k + Shift allowance + 10% Bonus
In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities.

If you have a desire to work in an ambitious company and are able to deliver operational excellence then this role is made for you
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