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Service Desk Analyst job in Burgess Hill

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Job Ref:  204602571
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  West Sussex
City:  Burgess Hill
Post Code:  RH15
Salary:  £20000 - £24000/annum Part time considered
24/10/2016 10:45
Our Service Desk is at the forefront of ensuring that our supported users get the most out of our Payment Platform and receive a consistently good experience.

We are looking for a Service Desk Analyst, someone dedicated to exceptional customer support who has a proven track record in this area. The ideal Service Desk Analyst candidate will also have analytical and communication strengths including discipline and focus.

Service Desk Analyst Duties:

-Assessing client queries and requests and efficiently responding or escalating
-Providing 1st line technical support to clients via phone and email
-Ensuring that calls are logged correctly and resolved within agreed SLAs
-Assisting with the upkeep of a Knowledge Base
-Proactively recognising the needs of the customer; for example additional training requirements
-Arranging and delivering bite-size remote training where required
-Competent in the use of web applications and browsers
-Analysing best practice and making recommendations for improvement

What we have to offer

We offer a great place to work; inspiring our people to be the best they can be. We want our people to enjoy the variety in their work and to feel challenged and driven to improve, whilst also understanding and thriving in a strong team culture. We are proud that our happiness score is 8.4/10, but we are always looking for ways to improve this.

Service Desk Analyst benefits include:

-A genuine work life balance
-25 days holiday
-Contributory pension
-Private medical insurance (family included)
-Childcare vouchers
-Ride to work scheme
-Fantastic social events!
-Complimentary food and drink

Please click 'Apply Now' below to send in your CV for the role of Service Desk Analyst
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