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IT Support Engineer job in Oxford

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Job Ref:  204613080
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  Oxfordshire
City:  Oxford
Post Code:  OX4
Salary:  £150/day
24/10/2016 11:18
Desktop Support Analyst required for a 3 month contract (possibility of extending) based near Oxford, Oxfordshire.

Working for a large charitable organisation, you will act as first line support & primary point of contact for all service-related queries, issues/Incidents Log all calls made to the Service Desk with correct level of detail & impact to facilitate resolution.

Main responsibilities and duties:
* Resolve at 1st call as many issues as possible using relevant support documentation or resources
* Identify & escalate Priority calls in line with the Incident management process, all Services & associated SLA's Refer unresolved calls to appropriate resolver groups & escalate calls as appropriate
* Monitor the successful conclusion of all calls following up on customer calls where necessary
* Work with users & Service Desk Team Lead to identify & assess service enhancement opportunities Actively champion & communicate users needs, requirements & concerns from a customer service perspective within the IS organisation & Service Delivery
* Monitor all incidents to ensure that underlying trends & root causes are identified & permanently
* resolved Manage & maintain desktop security in line with organisational standards

For this role you need to have previous experience of providing remote support at 1st and 2nd line level within a MS environment. This position will pay up to £150 per day ltd/umbrella.

Due to the nature of the environment you will be working in you will need to have or undertake a Disclosure Scotland check
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