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Programme Manager (Transformation) - Coventry job in Coventry

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Job Ref:  204612312
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Coventry
Post Code:  CV1
Salary:  £55000 - £67000/annum + bonus + pension + car allowance
24/10/2016 11:16
About us

Severn Trent Water is the world's fourth largest privately owned water company, listed on the FTSE 100 and serving 8 million customers. We care about what we do and how we do it. Always looking for improvements, we want to be known as the UK's best water business. To achieve it we need can-do people who want to develop their skills as fast as we progress our business.

About the role

To Programme Manage Severn Trent's Customer Contact Effectiveness Programme, which includes a number of projects with a potential budget up to £20 million. Manage appropriate governance of programmes with rigour and adherence to Severn Trent's change and programme methodologies, ensuring accountability and responsibility are formally agreed and recognised.

The Programme Manager will provide appropriate challenges, best practice knowledge and innovation in respect of delivering a world class CRM solution, enabling a single view of the customer across multiple channels (phone, mobile, web and mail)

About you

We are seeking an experienced Programme Manager who has previously ran, owned and overseen projects of around £20million. As the Programme Manager you will be responsible for the management and delivery of major transformational programme therefore you will have a proven track record and experience of delivering complex projects from initiation through to completion and experience of identifying/implementing continuous improvement initiatives.

You will ensure delivery of new functionality and business change to appropriate levels of quality on time and within budget.

You will be accountable for quality assurance on the overall integrity of the programme - standards applied and delivery of effective business change. This includes ensuring post go live performance and service levels have clear management and monitoring processes in place to ensure full business continuity

You will be highly customer focused with commercial experience in shaping and delivering programmes to have positive impact on customer journeys. Ability to translate business objectives and requirements into viable deliverables encompassing specifications for systems change, process mapping and organisational design. And experience of producing business cases (including financial models) and be able to monitor financial information via SAP.


Join a vital business and influence the future of our water. In return, our excellent benefits packages includes a bonus worth up to 20% of your annual salary, 31 days' holiday, a generous car allowance, a contributory pension, life assurance, personal accident cover, family medical cover and share incentives to ensure that you benefit from the success you help to create
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