|Job Ref:||204611858||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Leicestershire||City:||Loughborough||Address:||Post Code:||LE11||Salary:||£18000 - £25000/annum + pension, 23 days hol||Post Date:||24/10/2016 11:15|
Helpdesk Support Analyst - financial software systems|
Accounting or Finance degree or other qualification OR Knowledge of any accounting package on the market (eg OpenAccounts/Sage)
IT helpdesk experience
Application support/bespoke software support
Excellent customer service skills
This is a fantastic opportunity for the right candidate to work as a Software Support Analyst with an emphasis on Accounting and Finance software. The role would suit an accounting and finance graduate that is interested in an IT role.
This role has been created due to expansion of the department, and for the right person this is a great career move with the scope to progress and gain transferable skills.
This is an opportunity with a clear progression path, with the ideal candidate being someone passionate and hardworking.
The key responsibilities are:
Deliver high level of customer satisfaction
Work to understand customer issues within the context of their business
Prioritise issues and manage customer expectations
Communicate with customers at multiple levels
Provide support, feedback and escalation during priority incidents
Gather relevant information about issues
Test & deliver software fixes
The right candidate must be:
A team player
Able to work to deadlines
Ability to listen, ask targeted questions and extract relevant details
Flexible and hardworking
Salary £18,000 - £25,000 per annum + benefits including pension