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Technical Helpdesk job in Feltham

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Job Ref:  204611838
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Feltham
Post Code:  TW13
Salary:  £25000 - £32000/annum
24/10/2016 10:58
Are you looking to join an exciting, fast growing company? Do you have experience and knowledge in an audio visual based role with experience using Cisco/Polycom VC technologies and TMS? If so then this could be the job you are looking for...

My client is looking for someone to join their busy and friendly Technical Helpdesk team based near Staines!

You will be the provider of office based help desk service and support with remote telephone technical support and diagnostics to include troubleshooting of video conferencing, audio visual, projection, pro audio, video, and control. You will be responsible for the safe and correct diagnosis of faults and advice on operation of all aspects of audio visual, video conference, display and presentation technologies. The role will include help-desk based video and telephone support to be provided to inbound client and colleague enquiries. Service ticket involvement, from logging to closure. Involvement in allocating and dispatching engineers to service jobs, providing necessary paperwork/information prior to attendance and supporting them remotely where required.

You must have good underpinning technical knowledge of Electronics and Audio Visual Systems with a technical background within the AV NA organised and flexible with the ability to approach different types of tasks during the working NA able to prioritise and work under pressure is essential. Be competent to a high level of computer literacy. Ability to think laterally finding an appropriate solution to fulfil an application. Capable of good communication skills both verbal and written, being able to communicate with company executives to building contractors. Be able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem.

Fully conversant with Cisco/Polycom VC technologies, ideally infrastructure as well as endpoints. Experience working with TMS, Fully conversant with control systems

Salary £25,000 - 32,000, Hours 8am - 6pm Mon- Fri

If this sounds like the role for you please apply today interviews ASAP
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