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Assistant Trainmaster job in Baltimore

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Employer:  Bombardier Inc.
Job Type:  Permanent
Country:  United States
County/State:  Maryland
City:  Baltimore
17/10/2016 22:03

At Bombardier, 70,000 employees in 60 countries work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

Based in Baltimore, Maryland, you will be responsible for monitoring all rail traffic along the MARC Camden and Brunswick passenger commuter lines and is responsible for a variety of reporting duties related to situations that may impact passenger service, the functionality of train stations and crew management.

  • Adhere to all safety policies and procedures to ensure a safe work environment. Report any safety violations to supervisor.

Duties and Responsibilities:
  • The Assistant Trainmaster will develop, create and distribute appropriate messages during service disruptions and incidents to stakeholders and to passengers using various social media outlets. Format information and enter into databases.
  • Consult with internal and external parties to monitor situation during service delays and incidents and develop messages for distribution to various parties.
  • Manage bus bridges per the department SOPs during planned outages and service disruptions.
  • Track and log incidents, malfunctions, delays, and accidents in a computerized log or database and develop required reports.
  • Act and aid in emergency situations and ensure continuous compliance with MARC rules and regulations.
  • Receive reports of disruptions and deficiencies occurring at stations, such as ticket vending machine and other malfunctions, and forwards such information to MARC and those responsible for maintenance and repair.
  • Receive calls around security concerns and you will be responsible for forwarding this information to security and/or law enforcement as required.
  • Handle management of the work force during his/her shift, ensuring that crew duties are accomplished in compliance with applicable collective bargaining agreements.
  • Will periodically ride regular scheduled trains.
  • Be assigned other duties as determined by Management.

As our ideal candidate, you possess:
  • High School Diploma or equivalent.
  • 1-2 years of work experience in a position with similar duties or in a customer service or communications position.
  • Proficient computer skills including Microsoft Office Suite.
  • Great attention to detail and the ability to maintain confidential information.
  • Ability to multi-task at a high level of efficiency.
  • Strong and effective English communication skills both verbally and written.
  • Organizational and time management skills.
  • Job requires variable shift work and is subject to working weekend's overnight shifts, and being on call.
  • Must have a valid driver's license.
Preferred Qualifications:

  • Associate Degree in Communications or related field helpful, but not required.
  • Possess a 242 Conductor Certification.
  • Possess knowledge of 49 Code of Federal Regulations.

Pre-Employment Requirements:
  • Background Check.
  • Maintain valid driver's license.
  • Pass a motor vehicle report review and be able to meet Bombardier's driving policy.
  • Pass Pre-employment drug screening.
  • Pass Pre-employment physical and medical evaluation.
Successfully complete and maintain any required safety certification and testing on an annual basis.
Additional Information: The incumbent of this position must be able to work a variety of days and hours; including nights, weekends, and holidays

We thank all applicants for their interest; however, only those under consideration will be contacted.

Bombardier Transportation is an Equal Opportunity Employer Dedicated to Affirmative Action and Workforce Diversity.

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