|Job Ref:||160001SX||Employer:||Cummins Inc.||Country:||United States||County/State:||Missouri||City:||Kansas City||Address:||Post Date:||04/10/2016 03:09|
Job Summary: |
Cummins Central Power is currently seeking an experienced branch manager to join our team! Cummins Central Power provides distribution services to customers who purchase our engines, power generators and parts. The person in this position will manage the operations of this branch to ensure that financial goals are being met for parts sales and repair services. Being able to understand business financial data, manage others, and maintain customer relationships in the diesel engine industry are key skills that would allow an individual to excel in this role.
Manages the day-to-day operations at a defined location; responsible for all functions and financial metrics in a group of branches in a specific business segment or small geography.
Manages branches through Parts and Service Managers.
Responsible for all functions and financial metrics for the branch.
Develops the Annual Operating Plan with input from Business Development and Branch Managers; manages the business to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecards, profit and loss metrics, and asset metrics.
Manages market analysis for span of responsibilities.
Ensures business growth by managing annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the business segment or small geography.
Develops a deep understanding of Cummins' business in the region, globally, and across all business units.
Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; encourages a culture of customer service; recruits, develops, motivates, and retains high quality customer service employees.
Manages customer service through Branch operations.
Oversees warranty submission and rejection; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and implements improvements within the branches.
Ensures Parts and Service Department meets Key Performance Indicator goals.
Manages compliance with health, safety, and environmental standards and compliance; oversees health, safety, and environmental audits.
Encourages a culture of corporate responsibility for the benefit of employees and the communities in which Cummins operates.
Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for Parts and Service Managers.
Education, Licenses, Certifications
College, university, or equivalent degree in required Business Administration, Engineering, or related subject required (related experience may be able to substitute for bachelors degree).
Significant relevant experience required, including managerial and budgetary experience.
Successful applicant will require the ability to understand the business and operations, initiative to lead key stakeholders to achieving key business objectives, and knowledge to communicate all aspects of business and operations to leadership.
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit company website .