|Job Ref:||204622503||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Surrey||City:||Surrey||Address:||Post Code:||KT15||Salary:||£20000 - £28000/annum||Post Date:||05/10/2016 03:40|
Role: Service Desk Analyst|
Skills: Helpdesk, Service Desk, Exchange, Active Directory
Are you a proven Service Desk engineer looking for a new challenge?
I have an IT client based in the Surrey area who is looking for a Service Desk Engineer on a permanent basis and they are offering a salary up to £25,000 based on experience.
Service Desk Engineer Duties
To ensure that all calls to the helpdesk are logged and responded to within pre-set service levels
Identify relevant problem types and associated priorities
Verify information back to the customer on the call details ensuring that all the relevant information is entered into the call logging system in a clear and concise format If necessary, progress calls to other departments or third parties for further investigation ensuring regular updates and working towards a prompt resolution
To proactively monitor all calls keeping the customer, and when necessary the Services Delivery Management informed at all times through to resolution
Undertake proactive calls to make customers aware of known issues before they have to call the helpdesk
Service Desk Engineer Skills Required
Previous experience in a corporate technical customer facing role preferable
Must be self-motivated, tenacious as well as a team player
Must have the ability to communicate with and work effectively with colleagues, internal departments as well as customers
Must be able to work under pressure
If this Service Desk Engineer with experience of Active Directory, Exchange and Windows opportunity is of interest then please forward your CV along with references and salary expectations and I will endeavour to contact within 2 working days to discuss further.
Please Note: If the Service Desk Engineer opportunity position is not of interest and you know of anyone whom it may be suitable for then please forward this on as our client is looking to interview ASAP.
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